Telehealth Providers

Effective Oct. 1, 2020, you must be approved for telehealth and appropriate coding is required.

Apply for telehealth.

MCG Care Guidelines

We began using MCG — formerly known as Milliman Care Guidelines — in 2019. The guidelines are clinically validated best practices for behavioral health which focus on patient outcomes.

For more details about MCG, log in to our provider portal

How to mail hard copy claims and submit electronic claims

Request preauthorization through our secure online portal 

Fill out your application and get information about credentialing

Join Our Network

We maintain an open network for a range of behavioral health specialties. Interested in serving our million+ members? Checkout our eligibility and credentialing process.


Not finding an answer to your question? Log in to our provider portal for a full list of our FAQs. We cover the following types of topics and more. 

  • Appeals Process
  • Access Standards
  • Credentialing and Recredentialing
  • Eligibility and Benefits