Preauthorization Overview

Preauthorization is the process of requesting authorization for services before receiving them. When you receive services in a facility or hospital setting, the facility staff should call to get preauthorization for you.

How do I know if I need to request preauthorization?

  • Your health plan decides if preauthorization for services is required.
  • You can check your schedule of benefits to see what services require it.
  • You can also contact your health plan to see if preauthorization is required for the service you need.
  • Check the back of your insurance card for the contact phone number.

More Frequently Asked Questions

What is the preauthorization process?

CBA accepts preauthorization requests from your provider.

  • Facility or hospital services: For services you receive in a facility setting, your provider will contact CBA and get precertification for you. We encourage you to share your insurance information with your provider as soon as possible so that he or she can request precertification.
  • Changing to a different provider: Call us at:1-800-868-1032 if you decide to change to a different provider so we can close the current preauthorization. You can only have one certification on file at a time for each type of service. We will close the current certification and create a new one for the provider you choose.

What information is needed to process preauthorization requests?

We will need this information to process your request:

  1. Name, insurance card number and date of birth
  2. Name and address of provider
  3. Symptoms/reason for seeing provider

What’s the difference between an in-network provider and an out-of-network provider?

When you choose to see an in-network provider, you will pay a lower copayment or coinsurance. In-network providers will also request preauthorization for additional visits when needed. Out-of-network providers are not required to perform this service for you.

Out-of-network providers are also not required to file claims on your behalf. They may ask you to pay for the visit in full and then submit the claim for reimbursement yourself. In-network providers will always file the claim for you and will accept your copayment or coinsurance as payment in full.

What happens if preauthorization is required and I don't get it?

There may be a penalty. Check your schedule of benefits to find out if your plan has a penalty.

Find a Provider

Looking for an in-network provider? We have an extensive network of behavioral health providers in SC for you to choose from. Find the physician, counselor, or therapist who's right for you.