Companion Benefit Alternatives

Members

Get help and support for serious health concerns

When you’re dealing with a difficult health issue, you face some tough decisions. Companion Care Solutions was created with you in mind. Companion Care Solutions is a division of Companion Benefit Alternatives, a separate company that provides program services on behalf of BlueCross BlueShield of South Carolina. Companion Care Solutions is a health care advocacy program that pairs you with a dedicated case manager who can help ensure that you get the information and support you need to make important health decisions.

An advocate who’s on your side

As a member of this program, you will be paired with a personal case manager — a registered nurse who can help you navigate the system to have your needs met. Here are just a few things your case manager can do:

  • Answer questions about a medical condition or treatment options.
  • Help you get special equipment needed to deal with a disability.
  • Help arrange transportation to medical appointments.
  • Provide guidance on food and utility assistance programs when you’re dealing with a severe medical issue.
  • Help coordinate care among all your providers. These might include everyone from your primary care physician to your nephrologist.
  • Make sure you get counseling about issues that can help improve your quality of life.

More about the case manager’s role

Your case manager does not take the place of your doctor. But he or she can work with your health care team and make sure your concerns are addressed. Sometimes getting the right services takes planning and coordination, and case managers help with that.

You don’t have to worry about going through these challenging times alone. As a medical professional, your case manager will respect your privacy by keeping the details of your treatment confidential. 

It’s your choice

Case management is a voluntary program. Your decision to participate will not affect your health insurance benefits in any way. Call the number on the back of your insurance card to connect with a case manager today!

 


Patient Bill of Rights

Case managers respect the wishes of patients and their families and recognize that all patients have the right to:
  • Have information disclosed about why service choices were made for their care.
  • Offer input into the case management plan for their care.
  • Refuse treatment or services, including case management.
  • Have end-of-life and advance care directives honored by our case management organization.
  • Be informed of the criteria used for closing cases.
  • Be notified when case management services are changed or stopped and why.
  • Receive a full case management assessment for services even if the patient or family cannot fully participate in the initial assessment process.
    Case managers will tell patients about these rights at the beginning of a case and uphold them at all times during the management of the case. All patients will receive a written copy of these rights within five days of case opening.

     

    If you decide this program isn’t right for you, you can opt out at any time. If you experience a problem or have a complaint about the program, please call 800-868-2500 and ask to speak with the Companion Care Solutions supervisor.

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